"We used to love dining here. I think we are finally done trying. Our server was new. Not a problem, we have both been in the service industry and completely understand. When my other half ordered the steak special, she said she didn't know what it was, but assured us she would figure it out. What he received was a steak (cooked correctly, at least) on a plate. Juice splattered on the plate, none of the seasoning/rub nor accompianents for the special. When questioned, she said, OH, the May special. I guess I didn't realize that! I ordered a lobster tail. ? It arrived with no melted butter and it was cold to the touch. She refilled our water and then took 20 minutes to remember the melted butter. I explained that it was cold. 15 minutes later I got my meal back. The sides were no longer warm, my partner had finished his steak and couldn't even get a second drink. There was no offer of dessert and our check was dropped off. We intended to use some of our food credit and pay the rest. She took our cards, used comp from our cards and brought them back with someone else's receipt in our folder. We gave up. Our server's parting words were...I hope you have a better night. Apparently the fantastic manager that was there is gone and the restaurant part has been sold. We can't justify the prices for the food when the quality and service is so low. We used to rave about Ruthie's to everyone and would take people there for special occasions. Now we will have to ensure that we retract the recommendations. I'm so sad it has turned out this way."
