"Surprisingly disappointed. Note to staff and management: bad service can’t be overcome by other positive attributes. She must’ve been new, which is odd for a large party on a busy night. She didn’t check to see if we received our entire order (we hadn’t) or if it was prepared correctly (it wasn’t). She (and her colleagues) failed in other basics, like pre bussing. Empty cocktail glasses just accumulated. We had empty plates all over when they started to bring out the entrees. One food runner waited for me to pick up an empty plate to make room for a side dish he was holding; when he dropped the mushrooms (which were underwhelming), he simply walked away instead of taking the used appetizer plate with him. That’s “ ” service at a “ ” price. The kitchen messed up in several ways (note: don’t bother ordering anything other than “medium” for your steak,because that’s all they seem to know we ordered a medium rare and a medium well they were identically medium). The worst part was her offensive attitude: she brought out the wrong cocktail (it was obvious: wrong garnish, wrong hue, wrong consistency). But she claimed it was correct. We still sent it back and when she returned with a clearly different drink, she sarcastically said that she hoped I’d like it better. She obviously made a mistake; but instead of owning it and apologizing, she acted like I was complaining that the drink wasn’t strong enough. As I write this, I wonder why I tipped generously. Shame on me and my ego. Sorry, future diners, for perpetuating poor service."
