"Picked up a pizza and breadsticks for the super bowl on sunday. I placed the order for curbside pickup at 5:40 so I could bring it to my boyfriends house in time for the game. I hate complaining and I never leave reviews at all no matter how bad of an experience I had. I waited in the curbside spot for about 20 minutes after I had received an email saying my order was ready. I decided to just go in and grab it, I figured they were too busy to run my order out and I had no problem with that. I waited inside until 6:55. I asked about my order when the lady working the register asked what the name was. She said it was not ready yet and that was the last time she asked me anything. I understand they are busy, but why say the order is ready if it isn’t. Finally, another man handed me my order. Come to find out, my order had been sitting on a different shelf for over an hour, it was ready the entire time. I didn’t want to speak up because i knew they were very busy and having issues with their orders. It just sucked that I missed a lot of the game waiting when my food was there the entire time. I didn’t expect anything in return like a refund, but after I overheard the counter lady seemingly offer 2 other guests one, I felt a little bit confused. On top of all of that, the pizza dough wasn’t even thoroughly cooked once I got home. I feel sorry for how busy their store was this day and I hope everything got sorted out, I’m just very disappointed in this experience as I have always enjoyed Marcos pizza."
