"The food is not authentic at all. I’m new to Chicago area and wanted to try some good Chinese cuisine and was told to check out Nicky’s. I ordered Bourbon Chicken and when I got it, it was submerged in sweet and sour sauce, I worked in food service all my life, I’m aware of vendors and different products) it was a pre made sauce. I didn’t complain; I said let me give them another shot, YOU CANNOT GO WRONG WITH ORANGE CHICKEN. The restaurant has a strict no refund policy, just even exchange one time only, which is fine, I get it, people would take advantage of you. When I got the orange chicken it was submerged in the same sweet and sour sauce and the chicken was not fried at all and if it was fried it had no coating. The overall atmosphere and customer service was subpar but the dishes themselves aren’t anything close to authentic Chinese food. We couldn’t get anything else, not that I wanted to anyway but it was a waste of time and money."
