"I never thought I’d find myself in this position, but if I could, I would give this place zero stars. My family chose 'First Taste' for my mom’s birthday dinner, and we ordered online for pickup. We provided clear special instructions: no vegetables in one dish, extra pork in another, and no pork in a third. We ordered four meals in total. When we arrived, the woman at the counter was quiet and unfriendly. We gave her a $5 tip since it’s a small place and we had a sizable order.
However, to our surprise, there was no pork in any of the pork fried rice, and the worst part was that they forgot my mom's sweet and sour sauce for her sweet and sour chicken. She ended up having to eat her chicken plain and dry. On top of that, their sauce is usually bland, and the meat tends to be dry. We usually settle for this place because it’s close by, but today was so disappointing that none of us want to return. On top of everything, my bourbon chicken was undercooked and tasted like water; I couldn’t finish it. I had to eat my boyfriend's orange chicken, which was also plain and dry. The only decent part was the white rice.
We noticed all the mistakes in our meals, and my mom tried to call the restaurant for some online store credit. My dad was willing to drive back, but my mom didn’t want to deal with it since it was late. The woman on the phone had difficulty understanding my mom and became increasingly frustrated, evident in her rude demeanor as my mom was trying to explain the situation. She insisted we come back. Then, astonishingly, she said she would charge us $2 for extra pork, despite us requesting no pork in one meal. I’d rather spend that $2 on gas for a trip back for food that should have been correct the first time. It's really not difficult; double-checking orders is essential, especially when business is slow.
Before my mom could fully explain, the woman abruptly cut her off and hung up. Normally, I don’t write negative reviews, but this experience was incredibly frustrating. My mom didn’t want to make a fuss, but the numerous mistakes and the unfriendly, rude staff should not be overlooked. Consider this a warning."
