"Ok. I am not a reviewer. Pretty much ever. I’m barely even a commenter on social media. HOWEVER. Exceptions must be made. Tonight I ordered pizza from Westshore, not because I had no dinner plan, but mostly because by the time I got finished fighting all the harpies at Homegoods and Target to finish my Mother’s Day shopping, I no longer cared. Hence, when it took me OVER 30 MINUTES to complete my on-line order due to bugs in their website, I was pretty annoyed, and recalled why I haven’t ordered from them in over a year bc their online ordering is literally a dumpster fire of issues, and I only order pizza anyway when I’m over it and refuse to cook. Nevertheless, I persevered, completed my order, and emerged victorious with a few dollars saved using online coupons and a screen shot of my order confirmation that stated a pick up time of 7:25:16 pm. Pretty specific. So my husband arrived at 7:26 pm, only to receive lukewarm (albeit tasty) pizza, and to be greeted by a sign that read: 14 inch pizzas, BOGO. Obviously, upon learning this I immediately wanted to know why the three pizzas I bought were not subject to this deal, since it is not listed on their website (in fact a bogo coupon that is listed doesn’t work), and I ordered 2 14 inch pizzas and 1 18 inch pizza. Reluctantly, I called the store to ask about the promo, expecting to learn my husband had been mistaken. Nope. 14 inch pizzas, BOGO. Umm. But…. I began to stutter out my explanation of why this was unfair, blah blah blah… bad website blah blah blah… took me 30 minutes to order online blah blah blah… cold pizza blah blah—and do you know what? The manager (owner) didn’t even listen to my whole story. He COMPLETELY COMPED MY ENTIRE ORDER before I could even fully explain. I didn’t even want the whole order comped— I just wanted him to honor the bogo promo not listed online. He told me it was already done and Happy Mother’s Day, so at that point all I could really do was thank him and swallow my indignation along with a slice of tasty veggie pizza. I think he said his name is Mike. I think he said that he just purchased this franchise and is still trying to turn things around. He asked me to follow his store on social media, and said he understood why I gave up on them over a year ago, even though I do like their pizza and salads. Wings are good too actually. I was a bit surprised by this entire exchange to be honest, given the fact that I spent some of my day reporting the $400 that was stolen from my checking account by identity thieves, and the rest of my day weaving my way through over privileged ladies in tropical prints who consider shopping to be a competitive blood sport. I’m not jaded. I’m just tired. So, thank you very much Mike for comping my family’s dinner when you didn’t have to, and thank you for surprising someone who is almost never surprised with your excellent customer service. I have lived in New Tampa for a long time, and it still amazes me that I can patronize the same mom and pop small businesses for years (food, coffee, nails, car wash, dry cleaners— whatever) and the owners/ managers rarely acknowledge that they A) recognize you, and B) appreciate your business. You managed to accomplish both of these feats in a less than 2 minute phone call. I look forward to ordering your pizza more often, and I am actually impressed. I think your chances of success are strong if this is the way you treat your customers. I will be back, and will be recommending Westshore Pizza New Tampa to my friends."
