"When I called the restaurant for assistance, they directed me to contact the online service they use, but when I asked for their contact information, the restaurant didn’t have it readily available and promised to call me back with the details—something they never did. I took the initiative to find the company's contact information on my own and reached out to them. They replied, saying that the store needs to contact them to process my refund.
I just don’t understand why I, as the paying customer, am having to do all the legwork to get a refund for food I never received."
