2 Large 1-Topping Pizzas Special
Villa Russo Pizzeria

Villa Russo Pizzeria

1164 Chews Landing Rd, Clementon I-08021-2806, United States, CLEMENTON

Pizza • Lunch • Wings • Chicken


"BUYER BEWARE This restaurant is the only one in my area that sells Arancini rice balls with meat and sometimes I really crave them. Unfortunately, majority of the time when I place an order from them, they mess something up. The first time few times it happened everything was fine. They did the right thing and fixed whatever was the problem. Little by little it became more and more difficult to get them to do the right thing when they messed up my order until eventually the owner got on the phone with me called me a liar, cursed me out, and told me never to order from his store again. then after I hung up, he charged my credit card for my order again and wouldn’t give me my money back. I had to go dispute the charge from my bank who eventually did get my money back for me. All of this happened about a year ago. Fast-forward about a year later I found myself craving the Arancini again, but was not able to find anywhere else that sold them so stupidly enough I started placing orders from them again. Now literally every single time I I place an order, they mess it up without fail. Today, for instance, I ordered my arancini rice balls, which is supposed to come with three but they sent only two and one of them was smooshed flat. As you can see in the photo attached to this review. When I called to let them know, they told me that they sent three and that I’m shit out of luck. Last week I ordered the Arancini rice balls with meat and they sent me Arancini rice balls with cheese instead. When I place the order I put in bold letters that I do not want the cheese rice balls if they don’t have the meat. It’s a shame that the owner of this establishment is so prideful and can’t own up when he or his employees make a mistake. Instead, he gets vengeful and lets his customers suffer while taking their money. BUYER BEWARE Service: Delivery Meal type: Dinner Price per person: $50–100 Food: 5 Service: 1 Atmosphere: 1"

Adrian's Pizza

Adrian's Pizza

605 Thompson Run Rd, Pittsburgh, PA 15237, 15237-3986, United States

Pizza • Cheese • Chicken • American


"I immediately addressed the issue of her disrespectful customer service and requested to speak with her manager. Rather than offering an apology or acknowledging her inappropriate behavior, she simply handed the phone to her manager while making a dismissive remark: "This person wants to talk to a manager because she’s taking forever to place an order." She continued to mutter unkind comments, as if trying to feed a large family were somehow unreasonable. I truly feel sorry for her lack of awareness and patience in a customer service role. I've never experienced such a lack of respect and service in my life. If she doesn’t enjoy her job, she needs to reconsider her attitude or look for a different position. Otherwise, she risks driving away valuable customers for the restaurant. This young woman could benefit from training in communication skills, patience during busy times, active listening, and, most importantly, a shift in her attitude. The manager did acknowledge his employee’s disrespectful behavior and later called me to offer an apology. He even asked if I knew anyone looking for a job and requested that I send them his way. My recommendation for management is that it shouldn't be the responsibility of customers to find suitable employees for your business. Strong leadership should involve identifying underperformers, providing coaching and training, and working to improve employee behavior."