"Great customer service is extremely hard to come by these days I think most people would agree with me. Also, it's becoming a rarity that people stop and tell someone what a good job that they have done because everyone is so busy dwelling on the negatives, being overly sensitive about ABSOLUTELY EVERYTHING, and complaining! That's why when I recieve phenomenal customer service I always take the time to tell someone about it. I used the Grubhub app to get ripped off and to pay $18.00 for a $5.00 milkshake and they didn't even have any of the flavors Baskin Robbins is famous for. So I placed my order and called the store to see if they would make the flavor that I really wanted and spoke with Parham who was stellar over the phone. He was knowledgeable about the Grubhub process as to ensure that he knew which order was mine in order to make the correct flavor of milkshake. He also let me know that he would wait to make it when the Grubhub delivery person got there since it only takes a minute to make; and so it wouldn't be melted by the time it got to me since Grubhub decided to place the order with a Baskin Robbins 8 miles and 20 minutes from my house versus the one 7 minutes up the street. Parham didn't have to change the flavor of the shake, wait to make it, or even worry about delivering a phenomenal customer service experience since the transaction was between me and GH and not Baskin Robbins, yet he did anyways. So I may not frequent this Baskin Robbins but I'm giving this 5 Star Review because Parham deserves it. I will definitely stop in one day and give this BR my business even though it is out of my way because of the courteous service I recieved this evening. THANKS PARHAM! KEEP UP THE GOOD WORK!"
