"I was about 20 times in this business and never had a problem with it. However, today I have experienced the worst service I have ever experienced from any business in my life. I was on the line for 20 minutes and was the only person in the line. There was a man sitting behind the desk waiting for me for my ice cream. Now I understand if he did something productive and had me wait for a minute or two, but he stood behind the desk staring in the room instead of serving me. After they finally took over my orders, the boy got his ice in front of me. In addition, I had a place I had to be. This service was the worst experience I've ever had, and I don't think they'll expect from me again."