Hot And Sour Soup
Grace Garden

Grace Garden

4331 E Baseline Road #B-109 Gilbert, AZ 85234, United States

Soup • Chinese • Seafood • Chicken


"First time going here, the lady taking our order was rushing the heck out of us, we were only there for 30 seconds and she's kept asking us what do we want! As a business owner, I tried to keep positive, so asked her can you please wait we want to look over the menu, instead of saying okay and walk away she proceeded to ask do we want chicken, do we want beef, do we want seafood blah blah, we took a 3 second look at the menu. I was ready to tell my kids, lets roll but they wanted to try it so they just settled for their usual dish. What got me tee'd off was I know how the Clover and Square Point of Purchase tablet work because I've sold them and service them. As soon as we ordered she spins the screen around after swiping for the HIGHEST TIPPING AMOUNTS to show first! You want to lose my business try that on customers, they'll never go back. While standing there I swiped back to the other screen, she was totally surprised and then I open the menu so you can see the entire charge. Then I just looked, smiled and gave her 15%. The food is cafeteria level bland, my kids beef was burnt tasting and no flavor. The swiping of the Square or Clover POS screen to the highest tipping menu, instead of letting the customer choose or ask is there a higher tip screen? will get you ZERO business from me or my associates ever. This is a bad business practice and companies have no idea how much business they are losing doing this silly ploy. The food also would not have me go back. I tip regardless if you give me good service or not, if the service and food is horrible, then don't expect me back ever. Service: Dine in Meal type: Dinner Price per person: $10–20 Food: 2 Service: 2 Atmosphere: 3"

Ml Kitchen

Ml Kitchen

1138 W Taylor St, Chicago I-60607-4213, United States

Asian • Chinese • Kitchen • Catering


"BEWARE I (female) came here on 4/10/2023 for dinner. As we were being seated, a male customer was leaving and held his phone upright directly at me, as if taking photos, before quickly exiting the restaurant. I immediately felt violated and brought this up with our waiter, who said he’d tell his colleague. His colleague was dismissive and aloof, and responded only with his claim that he could not do anything about it. To make matters worse, we were told this customer is a regular who patrons the restaurant at least weekly.My goal in relaying this incident was to alert the restaurant of such behavior from the customer and so they can have the information needed to keep their restaurant and other customers safe, ESPECIALLY if this suspicious customer is a known regular. I understand the restaurant staff are not law enforcement, and cannot take any legal action in response.I told the colleague of my intention, but there was no change in course of action from his side. Neither our first waiter and nor his colleague ever even TRIED to acknowledge my experience, nor did they make any effort to contact their manager or owner to hopefully better deal with the issue. Literally not even an ounce of concern was shown.Staff needs training to say the least, but beyond that, they need to develop some basic human decency and empathy. If you decide to visit this restaurant, please be vigilant. For reference the guy who took photos was Asian male in his 20s, around 5'10 , skinny, had hooded and monolid eyes, and short black hair."