"I came today with my family for lunch, the first three dishes we had were pretty good. Beef noodle soup, scallion pancakes and steamed Buns. But the dish I ordered for me- pork intestines dry pot did not taste good. I told the server that the pork intestines were too fatty and smells sticky. I will pay for it still, is it possible just add a little bit vegetable in there so that I can finish my bowl of rice because I am really hungry. The server told the boss, the boss just brushed off saying: it might be a little late and went back to kitchen. I thought she went to get the dish fixed for me. Ten minutes later, I asked the server again. The boss came to my table just started arguing with me to charge $5 for the vegetables. She stood at my table literally arguing with me for solid 10 minutes, did not apologize for the food, just keep arguing that the dish is just the way it is. No customers have ever complained about it before. I should known better before I order the food blah blah…..I ran restaurants before so I understand it is hard to deal with difficult customers. But I also know from the restaurant side when the customers are being reasonable, and you always make great effort to please the customer. I paid for $25 for that dish, but I only had five bites of the vegetable, and I am willing to pay for the $25 even thought the food tasted bad, I was just asking the boss to fix up a little bit for so that I do not have to be hungry. Nope, she was there just on and on arguing with me. So I just paid for the bill included the dish I had five bites and left with empty tummy. I want to give her the benefit of doubt, maybe she was just in a fighting mood. But as the owner, if you keep treating customers like that, the business will not last. There are plenty other nice restaurants here. I know I will not be back again, which she does not care anyway."
