"Ordered delivery for someone sick (Covid), they hung the order on door handle. Paid for a quart of chicken noodle soup yet asked for a pint of just chicken broth because I want to be fair to the business knowing broth costs more than noodles and veggies. The broth lid was not secure and leaked all over most of the order. Chicken nuggets, other soup, and Lo mein was fine. Pizza Rolls were 'marinated in broth ' as was his rug, floor, counter. $4+ pint of broth was almost empty. They called to say ty, told me what happened yet said nuggets and lo mein were delicious-yet that have covid so the validity of flavor is suspect lol.When I called to let them know, the lady said I pack and put them on bottom myself (customer service 101 is never take a complaint personal-take it as someone is affording the opportunity to do better next time.)I said well DID YOU hang them on the door handle? She said Hold On after speaking in native language what seemed like forever, she comes back and said return pizza rolls and we replace I repeated the sick person does not want to share germs and the purpose was to have it delivered for a sick person.. She said, Hang them on door and we replace . I told her, let me call them back before you remake to make sure they didn 't feed them to the dog or something. Again, being just respectful to their time and money.I called the recipient of food back, they said the nuggets, lo mien and egg drop was good enough, they felt so poor they didn 't want to deal with it, just wanted to go to sleep if that was ok with me. I said, of course! my intention was to make them feel better not worse.So I called business back and get an abrupt ok goodbye. Not even a we 're sorry, we appreciate you business, we appreciate you looking out for us Nothing.I do not want a penny from them, just an I m sorry , We will do better next time rather than being treated like a thief or scammer would have us return.Mistakes on orders happen and are excusable at times. What is not excusable is POOR CUSTOMER SERVICE. Buyers beware for a fight if they make a mistake. I personally, will never order from here again and neither will the recipient of the order. Sad"
