"We had a reservation and were seated promptly, which was a good start. The waitress took our orders quickly, but then we found ourselves waiting a long time for our food. She was very nice and friendly, and this delay wasn't her fault at all. After we finally received our appetizers, we faced an even longer wait for our main courses, which was quite disappointing. When the food finally arrived, it was tasty, though there was a bit too much garlic for my taste (and I do love garlic). I left the table to ask the hostess if I could speak to a manager, but she informed me that no one was available. Unfortunately, this experience was especially disappointing because it was my birthday, and I had recommended this restaurant to my friends."