"I've been ordering from Jimmy John's since they opened in Monroe, frequently getting box meals for team sports, birthday parties, and more. Today, I ordered a #5, which is the Italian, online. When I picked it up on my way back to work, I was disappointed to find that it contained only one slice of turkey. I might not have complained if it at least resembled a proper sandwich. Since I couldn't leave work, I called to ask if it could be delivered (I'm still in Monroe). However, since it was already a pickup order, they informed me that I would be charged a delivery fee. So, after using my gas to pick it up, I would then have to pay a delivery fee due to their mistake? They've just lost a loyal customer from the very beginning."