"General Manager, Todd at the Knox Abbot location refused to replace, refund the vegetable soup that I ordered and received. When I got home to serve to my Mom, Barbara Koosa, it had the packaged crackers and receipt inside of the soup. I called and spokewith James the Assistant Manager before I made the trip back which was about ten miles. James was friendly and helpful, althoughdistraught that his trusted employees would do such a thing; which is understandable. Nonetheless, I had the impression thathe would replace the soup without question. I worked in food and beverage for many years, as has my family and that is alwaysthe cardinal rule. The total price was just under ten dollars so the money was NOT the issue. Todd made it clear he did notbelieve me and when I got there he said this isn 't Walmart and refused to replace the soup, called the police on me for raisingmy voice so I left with my broken and ruined food and they kept the money in spite of. Literally, the worst restrauntexperience I 've ever had in my 56 years."
