"I have been a loyal customer of this restaurant for 5 years, but the quality has really gone downhill in the past year! This time, they forgot to give me the jelly I asked for, which wasn't a big deal. However, halfway home I realized they also forgot to give me my oatmeal. When I returned to the restaurant to address the issue, I had trouble communicating with the staff due to a language barrier. The manager, a short man with bleached hair, was very rude and dismissive when I tried to explain the situation. He even made a disrespectful gesture towards me. It is clear that this place needs better training and improved communication among the staff."
