"After waiting for a while, we noticed that he was finally preparing her meal, but he began pouring a large amount of gravy over the rice. Understandably, he might have forgotten the request, so my mom gently said, “Excuse me, sir, but that’s a little too much gravy for me.” What happened next was shocking. Instead of addressing the situation calmly, he started shouting profanities at the top of his lungs. We were taken aback, embarrassed, and upset by such an aggressive response to a simple request. He continued to curse, insisting that he hadn’t added any gravy at all.
This was a clear example of horrible customer service, and we left the restaurant feeling deeply disappointed. It ruined our appetite, and we were unable to get a refund that night. Manager, if you're reading this, it's essential to address this employee’s behavior. He seems to have little regard for your brand or your customers, and action should be taken."
