"I go to this bakery almost 3 times each at times even more. When I can not make it in store, I do grub hub orders since I enjoy eating there. I truly love the staff there: the lady cashier is super friendly, the men who work in the kitchen and make the bagels/sandwiches, and my favorite person has to be a tall guy who is sometimes on the register but mostly always in the front of the store; He always make feel extremely welcomed and recognized in the shop. While it is sad that my first comment had to be a negative one, I hope that is rectified for the future. I do understand that it is business and they are looking to make their profit. However in business at times, a relationship is important. I am frequent visitor of the shop, so I thought that counted for something. My experience today showed that no matter how many times I went to shop, it did not mean anything. I went to the shop and ordered a pepperoni slice with a drink and dessert. I left the restaurant, starting eating my pizza, and my slice had fell. I had only ate 25% of the pizza. I went back to the shop and asked the pizza shop for a replacement slice with the dirty pizza in hand for proof and he was more than willing to give it. Many of the staffers asked why I am came back and I told them I had dropped my slice and we joked about it. On my way out, I was informing the cashier that I got a new slice since mine had fell, so it did not look like I was just walking out the establishment. She said to give her a sec to consult with her higher up to make sure she did not have to charge me. She explained that I dropped the pizza and asked me what type of pizza was replaced and was advised to charge me. I understood since it is a business, so I paid for my new slice and left. However, I am aware that me consistently going there meant nothing."
