"My family has been ordering cakes from here for 20+ years and it has always been our go to spot for all celebrations. I ordered a cake for my son's first birthday and I was so disappointed. They had to squeeze my son's name on the cake, you could barely read the last three letters. When I called to give feedback, they were extremely rude and told me it was my fault for not telling them when picking up. I was shocked, first of all they should have some quality control and if they really thought they could fix it, they should have offered for me to bring it back to fix it. Second, I wish they had given me feedback on the photo I sent for inspiration and recommended a different style icing- I used a professional to tell me what would look good or not. Third, when I first called for a quote someone told me $125, then I called two weeks later to say I wanted the cake and another woman said she didn't see the quote written anywhere and just said it's $150...there was no itemized receipt...not professional. Just felt like it was a bad experience, VERY expensive and bad customer service."
