"However, when I got home, I realized the key tag wasn't in the bag. I attempted to call the store, but no one answered, so I had to drive all the way back. When I returned, the drive-thru was extremely busy, and the lobby doors were closed. I ended up waiting in the drive-thru for half an hour just to retrieve the key tag I had already paid for.
While I waited, I leaned out the window and read the fine print on the frosty poster. It stated that I needed to make a purchase to receive the free frosties, which I feel should have been disclosed when I asked about the program. When I requested a medium fry, since mine would be cold by the time I got home, the employee told me I would have to go through the drive-thru again for that. I was taken aback by her indifference as she merely shrugged her shoulders in response. By the time I finally got home, my soda was watered down from melted ice, and my fries were ice cold. Overall, it was a disappointing experience."
