"First time to Koi Palace in Milpitas, though had dined at their location in Daly City decades ago. Very disappointing.. It's on a Monday around noon, and the place was pretty filled up. The service was lousy, starting from the receptionist who practically saw us but totally ignored us, even after my husband kindly waving his hand to him in order to catch his attention. After seated, though some servers had been going back forth by our table but none would look up, stop and talked to us. Of course we had to wait for a while before being served, minimally. The 18% mandatory tip charge to the customers was totally undeserved due to the lack of acceptable, good service to their customers. We have been to a few similar restaurants (in terms of foods class) in the Peninsula area where mandatory 18% tip charge are imposed but they do provide very good service consistently to their customers. We primarily came to eat at this restaurant for their well-known dim sum and its variety. Foods served were disappointing, unfortunately, considering their high-priced tags. Siu Mai 燒賣 were not fresh; skins were tough and the meat hard to chew. Shrimp dumblings or Ha Gow 蝦餃 were okay. Tofu rolls 鮮竹卷 were acceptable. The Budda's Delight vegetarian noodles 羅漢齋麵 was made up of a large portion of noodles but only few vegetable ingredients, not worth the $24. Adding to the noise level of the place due to crowded tables (very close to each other) when it's busy, it's definitely not a pleasant dining experience at all.. Do not plan to return.."
