"Normally I have no complaints when we get food from here. Usually it's fresh, hot, and service is quick even when it's busy. That was not the case this evening. I ordered online and had a little shopping to do so I timed it out to where I could grab what I needed from the store, grab our kids food and be there on time for my curbside pick up, which again, even when busy they're typically fast. I got there 2 to 3 minutes early and called to let them know I was there, they said it wasn't done and it'd be a few minutes. Fifteen minutes later, after seeing multiple people going in and out getting food, mine finally came out. I get home (only maybe 3 mins drive) and the food warmth was at the level of something that's been sitting on a food warmer. The fries were soggy and chewy which is very repulsive, the sandwich tasted good, I mean it's a Roman burger so how could it not be, but it was more on the luke warm side, the cheese sauce was piping hot though so that was good. Honestly, I'd have been less upset if they'd have said it'll be a few minutes but it'll take even longer to be brought out because I'd have walked my happy butt in there with a smile on my face and picked it up so that it was still hot and the fries wouldn't be soggy."
