"I’m giving this restaurant 2 stars because the food was actually good. I've ordered from this place many times and it's always been my favorite Chinese food in the area. However, today's experience has made it so that I will never order from them again.
I ordered online with a coworker and chose beef lo mein, but instead, they sent chow mein. While this wasn’t a huge deal, we tried calling to let them know about the mistake and requested a replacement when they could. Unfortunately, we were interrupted throughout the whole phone call and couldn't get a word in, eventually getting hung up on.
Since we still wanted our food, we placed another order for lo mein and called again just to ask if they could ensure it was made as lo mein this time. The man on the phone was once again rude and even laughed at my request, stating he was making it then hung up on me again.
As I mentioned, the food itself is good, but due to the terrible service I received today, I won't be ordering from them again. Additionally, I was never offered a refund or any way to rectify the situation; I had to pay for the second order despite it being their mistake just to get what I wanted."
