"I saw a co-worker with a very delicious looking decent sized lunch salad. I decided to get one myself for dinner. I went for the same salad, the spinach and goat cheese. I decided to go with the half order thinking that dinner portions are normally larger. The salad was 7.50 base and then I paid an extra 1.75 to add chicken. I don 't know if it was because I ordered pickup through GrubHub, or something else, but the experience was terrible. I was never notified that my order was ready. I called the store 5 minutes after my scheduled pickup window had closed and they said oh yeah, it 's ready right here . This was 32 minutes after I placed the order, GrubHub initially said 15-20 minute wait. I checked the box to include cutlery with my order but when I arrived it was not in the bag. I stood at the bar for a couple minutes waiting to be recognized, but I eventually had to interrupt someone behind the counter to ask for cutlery. After I got on the road and started eating, I realized there was no chicken added to my salad. The size of the salad was extremely disappointing, as you can see below compared to the size of my hand. Was closer to 1/4 or 1/3 salad than 1/2. After it was all said and done I paid 9.96 for a snack sized salad that took longer to prepare than promised and contained multiple mistakes on the order. The only reason I didn 't give 1 star is because the salad itself was delicious and fresh. Based on service and value per spent, this was my first and last visit. Edit: I just realized that the salad was also supposed to come with rosemary flatbread that I didn 't receive. Dropping to 1 star, service, value, accuracy, timeliness, all terrible. Flavor is the only thing they got right, but not enough to overcome all the flaws."
