"The owner of the restaurant reached out to me in a very professional and apologetic manner regarding the poor quality of the Orange Chicken I had ordered. Despite the disappointing dish, I cannot fault the level of service provided. The owner offered a refund and expressed a genuine desire to keep customers happy. As a result, I have updated my review from 1 star to 3. Although the Orange Chicken was subpar, the other dishes we tried were enjoyable. We plan to give the restaurant another chance in the future. However, our most recent experience was unsatisfactory. The Orange Chicken I ordered to go was inedible, with a stale odor and overcooked texture. The lack of sauce and overall poor quality led me to discard the meal and opt for a different dinner choice. While my husband refrained from requesting a refund due to a negative review discouraging such attempts, we have decided not to order from this restaurant again. Despite my dislike for Panda Express, I found their food to be of superior quality compared to this experience. I suspect that the takeout format may have contributed to the poor quality of the dish, as it seemed unfit for service in a restaurant setting."
