"Despite my young child needing to use the restroom urgently, the Happy Lemon staff refused to let us in. I understand that there may be rules in place, but given the circumstances, I had hoped for a bit more understanding and empathy.
It is disappointing to see a lack of consideration for customers, especially when it comes to the basic needs of a child. Although I have enjoyed their products before, this incident has made me question if I want to continue supporting a business that seems to prioritize policies over customer well-being.
I hope that in the future, Happy Lemon can consider each customer's situation, particularly those with young children. Showing a little compassion can make a big difference in creating a positive and memorable experience."
