"The food at this restaurant is good, but the customer service leaves something to be desired. I mistakenly placed an order at the wrong location (Sunset Blvd. in LA) and tried to call to correct the mistake. However, the phone line was consistently busy, indicating that someone was intentionally keeping it open without answering. Eventually, we made a separate order at the correct location, but when inquired about the first order at the sister location, we were told to contact Silverlake's helpline or fill out a form on their website, which proved to be unhelpful. This is not the first time we've had issues with this restaurant chain. The problems always seem to arise from understaffing and busyness at their locations. The broth is delicious, but the prices are higher compared to other ramen places. Despite understanding the challenges of customer service, all we wanted was a quick refund before the food was even made. We encountered network issues while trying to call, but the fact remains that we made multiple attempts to contact the restaurant and received no response."
