"I am rating this particular location solely on its customer service. My boyfriend and I were greeted by a young man at the door whom by the way, had his pants sagging and we could see his underwear. Being both old school, we found his lack of professional business attire offensive. He seated us at one of the table booths with our menus and utensils. While waiting for our waiter/waitress, we reviewed the menu. 15 20 minutes later, we were still not greeted by our waiter/waitress assigned to our table. Three different waitresses/female employees passed our table several times, without asking if we would like a glass of water or something to drink. While there was a party of four young people seated next to us, being served their drinks while they’re still looking at their menus. That party came in the restaurant ten minutes after we arrived and were seated. Other patrons around us were being served and attended to, as well. Except for us. This triggered my boyfriend who experienced being ignored or not being served in restaurants in the past, due to being Black. This doesn’t mean that this was the reason why we were not served, but it triggered his prior negative experiences. So we decided to leave.I requested to speak with the manager running this restaurant. He came outside and I explained what happened. He apologized for the lack of professionalism of his employees and offered us a free meal. We declined his offer and informed him, we would’ve loved to enjoy a meal, but we will not be returning due to their poor customer service and lack of professionalism. It is inexcusable for Management trying to placate unhappy customers by giving a “free meal” for their employees’ lack of professionalism and need to start holding them accountable for their actions and behavior.Customer service is very important in running a business. It’s what helps sustain their patrons and makes the business successful. Management needs to readdress the importance of customer service and being professional.As for the food, I couldn’t rate the food since we didn’t have a waiter/waitress to order anything. We were really looking forward in enjoying a nice breakfast at this restaurant due to its highly positive ratings and left greatly disappointed."
