"I brought my family there because I had recently had a phenomenal experience. I thought we had found our GO-TO nicer steakhouse. I personally ordered the same thing, the same way. Boneless Ribeye, medium rare. But sadly, it was a completely different taste and experience. Last time, the meat was half over cooked (pink in middle and barely red anywhere) but when the meat quality is amazing, it still tastes melt-in-your-mouth good, which it was. This time, the meat was actually cooked to request, red and warm in the middle all around. Which normally is a great thing. But the meat quality was not there. Instead of being melt-in-your-mouth, I had to put quite an effort into cutting it and really work at it to chew like a cheaper grocery store steak meat. I don’t know where it went wrong. It’s supposed to be USDA Prime grade I believe and I have never had this unpleasantly tough of a steak either at a restaurant or cooking prime steak at home. I’m very disappointed."
