"I am extremely disappointed. I've been a loyal customer for about nine years, but the quality has really declined. The prices are outrageous, and the food isn't worth it anymore. Last night, I paid $20 for just a sandwich and fries. The meat was obviously low quality, and the hot sandwich was served so cold that the cheese didn't even melt. On top of that, there were no napkins, no ketchup—nothing—in the bag, just the sandwich and fries. The Manhattan with Dijon sauce used to be my favorite sandwich, and it’s heartbreaking that I can’t enjoy it the way I used to. It was my comfort food."