Apricot Tarts
Il Giardino Del Dolce, Inc.

Il Giardino Del Dolce, Inc.

2859 N Harlem Ave, Chicago I-60707-1638, United States

Italian • Desserts • Sicilian • International


"This is a review of their ability to handle a large event order. NOT their products. Product tastes great. This was a wedding order...emails leading up to placing the order were friendly but....super slow response times and questions were not fully answered. They also forgot answers we gave to questions they had asked us. They didn't have enough staff for a tasting. Ok.. but not even one free slice of cake to taste? We bought samples anyways and the quality was there even on a random weekday from their case. If I wasnt so dead set at having a cannoli cake and heard good things about this place I would have looked elsewhere regardless.... Then scheduling a delivery was a total mess. First it was they could only deliver 8 am to 12 noon. After begging them they suddenly could deliver 12 to 5pm. Then the cake didn't show up. Nothing showed up. We called. No answer. We emailed as a shot in the dark. They happened to read the email...responded an hour plus later and got the desserts there another 40 min after that. They said it was a new secretary who tagged the order wrong for the next day. My sister in law ran to Tony's before we had heard anything back. They ended up reimbursing us for the stuff we got from Tony's. Only after me asking them to. If we hadn't asked for that they were only offering a 100 dollar VOUCHER. We had a large wedding cake and 2 trays that wouldn't have gotten to the event if we hadn't emailed them the same night...yet at first just a 100 dollar voucher? We lost the floral we had for the cake during the switch and thus il giardino cake looked naked because we werent expecting to need much frosting decor because of the flowers...... they did follow what we were looking for on the design of the cake but with out the flowers it looked wrong. I get it its a small business but from what I know its been around for a long time. Must be because of the pastrys because it's not for the event order coordination or customer service."