"Let me start by saying that the food is good, ambiance is cute and prices are reasonable. Also BYOB, which is always a plus. It was my first night back in town and my boyfriend made reservations for us. We were promptly seated, but the good service ends there. A girl greeted us and brought wine glasses and water, but never came back to open the bottle. The place wasn't even half full, but we were left to sit for over 10 minutes. I finally got up and asked the hostess for a wine key or server, and about 5 minutes later another flustered waitress came to help us. She wrote down our order and eventually sent someone else to open our wine. This girl took our bottle to an empty table, struggled for a while to figure out how a wine key works, and I finally offered to open it myself. She thanked me and walked away. Our soup came out first and was tasty, however I asked for parmesan cheese and it never came. My boyfriend got up and asked again for cheese and still no one brought it. Frustrating, but whatever. Then our salad came, but it wasn't what we ordered. No one came back to check on us, the previous dirty dishes stayed on the table, and eventually I placed these on another table and went to find our server to correct the order. She promptly fixed it and comped our salad. Then the entrees came about two bites into our appetizer and were left to get cold. The waitress finally checked back on us about 20 minutes later. She was friendly enough, but wow, that service was atrocious! Get better staff and train them please! You have lots of potential, but bad service makes for a bad experience. I will not be back."
