"First time at this location. Large family birthday gathering of 8 adults and 1 child. Valet was very impatient with a two minute wait to lace my boots and gather wallet. Wandered around for nearly 5min trying to find family who was at the bar, which was empty. Repeated attempts to get the attention of the numerous staff (at least 9 were visible busily running about). We eventually determined that there is an additional bar upstairs. Wandered around some more trying to find it. While 5 of us ordered drinks from the bar and waited for the others, even after they arrived it was awhile until we were seated. The place was at about 70% capacity, yet we were seated in the very front at the only table in direct sunlight. When asked if there was an umbrella, we were told it was broken. For 80min we ate in direct sunlight, sweating on our meals. Two of our entrees were partially wrong and drinks were handed to the wrong customers. Ice in the drinks melted immediately making them a watery mess. After not seeing our waiter for 20-30min and in need of additional napkins, we asked the busboy who muttered something under his breath and walked away, never to return. When it came time to bring out the birthday cake, we asked again if there was any other place we could sit. We were moved to a room that was empty during the entirety of our visit. We waited another 10min and a cake was brought out, the wrong cake. Like, completely different size/shape/frosting colour. Somehow it took another 10min to locate the cake we brought. After all that, the valet took nearly 15min to retrieve our car (he was alone). Unbelievable. Nicely decorated location."
