"Extremely Disappointing Catering ExperienceI 've been a loyal customer of this place for over 8 years, primarily for their delicious street tacos. So, when my husband and I decided to use their catering service for our baby shower, we were genuinely excited. We live just 5 minutes away, and the idea of having their taco tent at our event seemed like so much fun a way to show our appreciation to our guests.However, our excitement turned into absolute disappointment and devastation. Despite confirming the catering arrangements both in person and via text messages, they failed to show up at our baby shower. To make matters worse, I was 8 months pregnant, and we had relied entirely on them for the food, leaving us with nothing prepared.What was even more disheartening was their complete lack of responsibility. When we reached out to them for a solution or any form of resolution, they offered nothing. The person we spoke to suggested we leave our own baby shower to pick up tacos as takeout! It took them 30 minutes to even propose this, with no offer of an extra discount, delivery, or any effort to make amends.The situation was incredibly embarrassing, especially because we had stated on the invitations that the event would feature El Puerto Taco Tent: Unlimited Tacos Come Hungry. This experience has left a sour taste, and we have decided never to rely on them for catering services again. Furthermore, my husband, who often uses their services for work events, has also decided to take his business elsewhere.I genuinely regret having to leave such a negative review for a small business, but the complete lack of effort to rectify the situation left me with no choice. I hope this review serves as a warning to others. No one should have to go through such an unfortunate experience, and I hope the business takes this as an opportunity to improve their customer service.After taking an hour and a half away from my baby shower to make other arrangements LOURDES off Carlsbad village drive pulled through and was able to make excellent food for everyone within an hour. I will be forever grateful!!"
