"Once seated, we were informed that they had run out of salads, which was something we had looked forward to, especially on such a busy night. Strike two! My wife then ordered an Italian Cream Soda, only to be told by our waitress that they were out of cream. Seriously? On a night like this? Strike three!
We probably should have left after that, but we thought it couldn't get worse... and unfortunately, it did. When our steaks arrived, mine was cooked to perfection, but my wife's was much rarer than she had requested. Strike four! Just when I was beginning to enjoy my steak, I noticed something unusual on my lips. It turned out to be a long black hair that was caught in my food. Finding hair in my meal completely turned my stomach, and my appetite vanished immediately. That was strike five!
At that point, I was done. I didn’t want to cause a scene despite my frustration, so I requested a fresh steak to take home. I couldn’t eat anymore right then, but my wife also received a new steak. All in all, after this experience at Elements, I can confidently say we won’t be returning anytime soon, if ever."