"I called to place an order and the person on the phone read it back to me accurately, confirming the total amount. However, when I arrived to pick it up, I was informed that my order cost $7 more! I refused to pay the extra amount, explaining that my order was incorrect. They offered me a 10% discount, but I insisted that they fix my order instead and I would pay for what I originally ordered. The manager, who made my pizza, told me that they couldn't do that since the pizza was already made. I requested to speak directly with the manager, but he didn't come out. Instead, another employee came out, and the girl who was assisting me asked him for help. I explained the situation to him and he called the manager over. He suggested that we cancel the incorrect order and charge me for what I originally ordered, allowing me to take the wrong pizza as well. The manager then shrugged and said, "I guess that's fine, but that’s not what I made." I've enjoyed food from Checkmate for over 10 years, but I've noticed the service tends to change in the evening hours, especially around 7 PM on a Wednesday."
