"This restaurant operates a shadow kitchen out of Cami's Breakfast Cafe, where orders can only be placed for delivery via various delivery apps. We ordered through Uber, but unfortunately, they completely messed up our order, which we even paid extra for. Mistakes can happen, but when we contacted Uber to request a refund for the incorrect items, we were informed that our order was not eligible for a refund. It’s frustrating when Uber doesn’t seem to care if you’re charged for an item you don’t receive, and it’s disappointing that the restaurant made such errors in the first place. This experience has highlighted several customer service issues that need addressing. I would suggest the restaurant carefully review all take-out orders and ensure that their delivery partners prioritize customer service."
