"After seeing the good reviews, my friends and I decided to try it out. We came in for dinner around 9:40pm with a party of 9 people. They were not able to seat us together, which we had absolutely no problem with. Half of our party were seated at the main sushi bar and the other half in the back. The only problem lies with our server, Jacob. When he arrived at the table, he did not greet nor introduce himself. The first thing he said was, “What do you want?” We understood that it was busy, therefore we made the ordering process seamless for him by preparing a list each time, practically doing his job for him. On top of that, we did not receive any plates to eat with and had to ask after some of our food items had already came out. We understood that last-call for food was at 10:30pm, therefore we were prepared/understanding and even asked if he wanted our dessert order despite being only halfway through our meal. As more entrées were coming to the table, Jacob brought out our desserts along with the check while it was apparent that we were still eating. After receiving the check, it later came to Jacob’s attention that we were with the other half at the main sushi bar, while we were seated on the other side of the restaurant. This was when he had a change in tone/attitude because he attempted to ask for the original check back and implied that he needs to apply auto-gratuity. This was when things became frustrating because how are you going to deliver no service, give us an attitude the entire time, bring deserts in the middle of the meal, and drop the check off while we were eating and expect a tip? From my experience, auto-gratuity is applied to large parties at ONE or a closer table, yet our group was completely separated and the other half had a different server. I am ALWAYS an extremely generous tipper, but this was where things really crossed the line. All-in-all, the food was absolutely great for AYCE and I feel like our experience would’ve been significantly better if we simply had a different server. The other half of our party had no complaints about their experience and enjoyed everything."
