""I had the most frustrating experience at this restaurant. The layout is incredibly confusing; you can't pay for your food until it's ready, which leads to chaos. New customers have no idea who is in line and who isn't. I tried to call in an order, but the person on the phone told me I could only order online. After waiting about 12 minutes, when I finally walked in, three staff members just glanced at me and then ignored me completely. It felt as though they were deliberately avoiding assisting me, which was very odd. I've heard nothing but good things about this place, so I was really disappointed.""
