Bagel With Pb&J
Bagel Jay's

Bagel Jay's

100 Plaza Dr, 14221, Buffalo, United States

Cafés • Bagels • Pickup • Desserts


"I am an owner of a restaurant in Cheektowaga buffalo from nyc and I have tried bagel jays for the past 3 days.The first day I went I have witnessed a racist encounter with your employees but I ignored it in the fact that I enjoyed the food very much.The second day I went I ordered my bagel and had a horrible experience with the general manager.Not only was he rude but he was very disrespectful towards me and my family.He Wouldn’t even let me finish telling the employee my order without him telling me every second to make sure I tell the cashier that cheese and lettuce were extra. He kept following me all the way up to the cashier to make sure that I told the cashier my order,as if I don’t speak English to inform the cashier my order. Despite the horrible interaction I still went back the third day because I actually enjoyed the food and set aside the terrible customer service.The third day I came in as soon as he saw me he had a horrible attitude and I got frustrated. As a restaurant owner I make sure that my customers are always happy and have a good customer service. I asked for a cup of lettuce with a side of tuna and he whispered to the employee to only put me one lettuce in a cup. I’m aware of what I’m paying for and what I’m asking for. Me asking for double lettuce shouldn’t trigger him as I’m paying for my requested. All in all, the general manager is very rude and disrespectful and shouldn’t even be given the opportunity to service the community of Amherst or any location of that matter) I have given him the benefit of the doubt but as I look at the reviews and numerous customers complaining about the manager I’ve realized that my assumptions were correct. I’ve decided to not go back to bagel jays and I also came to conclusion that I am not the problem and it’s me being a Muslim women an issue. We are in 2022 racism has gone out the window but when I walk in bagel jays suddenly racism hits me. I feel comfortable everywhere else besides this location. It sucks building your name and a business for years for all of it to go down the drain due to something so simple as customer service. When a customer walks in to a restaurant they want to feel welcomed not uncomfortable. But that’s how I feel every morning when I see him. I won’t be back as long as he’s there. Hope to see changes soon ."