"The food is decent, and I used to enjoy visiting this place regularly, but that all changed on Sunday, October 15, 2023. I was genuinely shocked by how I was treated. To give you some context, I’m a middle-aged woman, and it wasn’t busy when I walked in, so I can’t accept that as an excuse for the poor service.
For the past month, I’ve been on oxygen therapy due to a lung condition and carry a portable concentrator that lasts about two hours. This allows me to get out of the house without any issues in other restaurants—until I came to Orem’s. I arrived alone but requested a table for two because I usually come here with a group of about ten people on Sunday mornings.
On that day, however, the staff was incredibly unhelpful and dismissive. I asked for a table near an outlet to recharge my oxygen, and the waiter repeatedly told me “NO!” in a harsh manner. It wasn’t a polite “I can’t accommodate that right now,” but a flat-out refusal to seat me. When I spoke to the manager at the register, he lacked kindness and compassion. He treated my request as if it were completely unreasonable, responding with a loud and dismissive “No” in front of other customers, which was quite embarrassing.
The manager never offered any alternative solutions like takeout or suggested another table with an outlet available, nor did he express any apology or willingness to help me. It felt as though they were making no effort to accommodate me or treat me with respect. I left the restaurant feeling humiliated and disrespected, and I was appalled when I later shared the experience with my friends.
Overall, the food quality might deserve a rating of three stars, but the lack of care and accommodation I received during my visit left a sour taste in my mouth."
