"Good afternoon, I ordered pizza for a 97-year-old woman who wanted some. She is unable to walk, so we requested that the delivery person bring the pizza to the second floor. Instead of a warm greeting, the delivery employee rudely told us not to order pizza to that address anymore and that he wouldn't deliver it. Is it really unacceptable for a nursing home to order pizza? Are elderly people not allowed to enjoy hot pizza? What kind of service is this? Given that rudeness, I decided not to tip the delivery person. This behavior is completely unacceptable. I urge Papa John's to recognize that they should not refuse service to elderly residents in nursing homes. The entire experience was terrible. We also had to wait over an hour for delivery instead of the promised 40 minutes. Rather than receiving an apology from Papa John's, we were met with discourtesy from the delivery employee. It was truly disappointing."
