"I am writing an updated review because the general manager, Loren, provided excellent customer service and resolved a problem I had at this once favorite restaurant. His professionalism and positive attitude truly made a difference. The atmosphere at the restaurant felt sour after a previous bad experience, but Loren's customer service turned it all around. The energy and attitude of the new employees reflect Loren's leadership. Our server, Xavier, was excellent - friendly, bubbly, and offered personalized suggestions. Despite the crowded restaurant and some delays in service, the staff worked hard to ensure a positive experience for all customers. The food was delicious, although my truffle fries were a bit salty. I wish they had fried pickles on the menu. Overall, I can see the improvements made with the new staff compared to the previous pandemic staff. I would suggest having the host take drink orders while customers wait for their main server to improve the flow of service. The restaurant is also ADA accessible with ample space for mobility. Special thanks to Loren and Xavier for turning my negative experience into a positive one. I will definitely visit this restaurant again. However, I will never return to a restaurant that hires rude and unsympathetic staff. On a previous visit, the host failed to accommodate my disability by insisting on seating me at a high table despite my request for a lower one. The host's lack of empathy and refusal to accommodate my disability made me feel unwelcome and uncomfortable. I will not be returning to this establishment."
