"On Sunday evening, we placed an order online with an estimated ready time of 5:45. By 5:50, our order was not ready yet, and by 6:45 it still had not been prepared. The kitchen staff informed us they were very behind schedule. Finally, at 7:38, we were told our food was ready to be picked up. However, when we received our order at 7:57, it was clear that the food had been sitting out for a while as everything was cold."
