"I went out to dinner with my girlfriend and some friends, arriving around 7:30. We quickly ordered drinks and food by about 7:40. In the meantime, I finished a flight of drinks while observing two other groups that were seated, ate, and left before us. When we inquired about our food, the server hurried to the kitchen and returned to say there were four orders ahead of ours. Keep in mind that we only ordered burgers and sandwiches—nothing complicated. Our food finally arrived around 9:00, and the server didn’t apologize for the long wait. To make matters worse, two of our burgers were very undercooked. It seemed like our server had forgotten to put our order in."