"Edit: I've been back a few times since my last review, and I'm really disappointed to see the decline. The food has been cold and lacks flavor. During my last visit, there was confusion about who our server was. One of the Latino servers (on 4.20.24 around 11:30 am) seemed more interested in chatting and gossiping with coworkers than attending to customers. In contrast, the tall Caucasian woman with glasses was outstanding; she kept working and moving the entire time we were there while the others were busy talking loudly and laughing. The girl behind the counter in yellow was quite obnoxious, being loud and dismissive, and it felt like no one cared about what we wanted to order. It's really sad to see Santiago's slipping away like this. On a positive note, the restaurant is clean with friendly staff, and while the food is usually delicious, I was not satisfied with the Tacos Al Carbon this time. Overall, I've been a loyal customer of Santiago's for many, many years, but I'm starting to worry about its future."