"Reservations were at six. The Worst Experience of my life…..the negative environment began from the moment the group of 6 arrived. No host to receive us. After a few moments a very impersonal lady took us to a table that seemed to have been used. The place was loud, no background music and smelled like fried chicken. The lady proceeded to set the table at a pace of a turtle and a young man without introduction asked sparkling or regular water? He served and left. 15 minutes later, the woman at our request brought the menu, and took or drink orders. She still has not introduced herself, and 10 minutes later, she returned, kneeled down with a notepad and reviewed our order. By this time 35 minutes had passed and I saw the Chef stop by another table and continue to sit with a group of people at the end of the restaurant. Finally, a Waiter approached Miguel Matos and tried to save the situation explaining he had just arrived to work and started a conversation asking what we wanted to drink. We informed him that orders had been placed, he approached the lady who took our order and she kept walking and ignored him. 50 minutes later, the group of six decided to leave and took our order somewhere else. Ariel, (Chef seems to big) you need to take care of your business, Your are occupying the physical space of the great Augusto, who took it in his hands grand to serve people personally and made sure they returned over and over again for years. We do wonder if the staff noticed we had left. Who knows?"
