"We never eat out anymore, but I was craving some queso, I didn't want to cook..So we decided to call in for carry out. I get it's a Saturday, and I'm sure they were a bit busy...but some advice staff, if someone calls and asks if they can order carry out..if you are slammed say so!! Give a wait time, something. Most of us have worked on food service get it. First off when the girl answered she just said Yeah. I wasn't sure at first I even called the right number. I asked if I could order carry out. She said Yeah, one minute put me on hold..10+ minutes later, nothing.. It was just one red flag after another. This is the second time something like this has happened and prevented us from even eatting there. They insinuated last time we actually ordered they were busy, and when we got there they were dead so Idk this time if it was they were busy or lazy...It's a 50/50 anymore if the staff is kind and helpful, or trash.. idk why this location is like this, the one in New Albany is and has always been amazing. Food and staff. Considering it's almost $50 for our usual order of 2 burritos, rice, beans, and queso that has shrank to half the size it once was. It's just not worth it. The last time we attempted to order is the same day of the last few reviews with photos of the food looking like a mess. So I guess it's a good thing the girl ghosted me tonight. We will not be back anytime soon... We ended up going out and seeing who had the shortest line...It was Taco Bell by Rural King. They were polite, professional, that girl at the window had the cleanest, most pressed unform I've ever seen, hair neat, she was adorable. Our food was hot, correct, tasted good, extra sauce without asking, the bag was even organized so nothing was crushed, quickly done...You got outdone by Taco Bell. Tumbleweed needs to reevaluate themselves and some of their staff.."
