"I have never written a review like this before, and rarely write them at all. But this was SUCH a massive disappointment. My wife and I went to Guu when we were last in Vancouver (about 10 years ago), and absolutely loved it. We brought our teenage kids back this time, and this was the one place we HAD to take them. Wow, what a mistake. The service was just horrible. There were a couple of servers who seemed to be trying, but most just didn't care, and we continually had to wave someone down to get any sort of response (in a half-empty restaurant). One waitress took the order for half our table, then just left before taking the other orders and didn't come back. (honestly, not joking) We had to flag down someone else to finish out the order. Then my daughter's entree came out 15 minutes after everyone else's. Those were just the highlights. The food was at least a little better. One thing was inedible, but the rest of the items were at least mediocre, and one thing was pretty good. All this from our favorite restaurant in Vancouver the last time! We still wanted to get something else to eat, but decided to go for the pizza in the fridge rather than taking a chance on anything else. I know this sounds overly harsh. Everyone has an off night, and we always try to give folks a mulligan when that happens. Some of it might be tainted by the sky-high expectations going in. But very unfortunately, this felt like a systemic problem. It was a bad movie, start to finish. We won't be back."
